Refund policy

RETURN AND REFUND POLICY

At Lavier ("Company," "we," "us," or "our"), customer satisfaction is paramount. This Return and Refund Policy outlines the terms and procedures governing returns, refunds, exchanges, and order cancellations for purchases made on our online store.

By purchasing from Lavier, you acknowledge that you have read, understood, and agreed to be bound by the terms set forth below.

1. 30-DAY RETURN ELIGIBILITY

We offer a 30-day right of return for eligible items starting from the date of confirmed physical delivery to the recipient. To qualify for a return under this policy, all of the following criteria must be met:

  1. Condition: The item must be unused, unworn, unwashed, unaltered, and in the exact condition as delivered.

  2. Packaging: The item must be returned in its original, undamaged product packaging, including all tags, inserts, accessories, and user manuals.

  3. Proof of Purchase: You must provide a valid order confirmation number or official invoice issued by Lavier.

Please note: Items returned without prior written authorization from our support team will not be processed, accepted, or refunded.

2. RETURN PROCEDURE

To initiate a formal return request, please follow these steps:

  1. Contact our Customer Care department at getlamiral@gmail.com with the subject line "Return Request – Order #[Your Order Number]".

  2. Include a clear explanation of the reason for the return along with photos or video evidence if applicable.

  3. Upon approval of your return request, you will receive detailed instructions regarding the designated return destination and shipping guidelines.

3. SHIPPING COSTS AND RESPONSIBILITY

  • Standard Returns: Customers are solely responsible for paying all return shipping costs, handling fees, and applicable customs duties/taxes unless the return is due to a merchant error (e.g., defective or incorrect item).

  • Shipping Method: We strongly recommend utilizing a trackable shipping service and purchasing shipping insurance. Lavier is not liable for items lost, stolen, or damaged during transit back to our facilities.

  • Non-refundable Fees: Original shipping charges paid at checkout are non-refundable.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Upon receiving your shipment, please inspect the package thoroughly. If your item arrives damaged, defective, or incorrect:

  • You must notify us within 48 hours of delivery at trylavier@gmail.com.

  • Attach clear photos/videos demonstrating the flaw or damage, along with your order number.

  • Upon verification, Lavier will either send a replacement product at no additional cost or issue a full refund to your original payment method.

5. REFUND PROCESS AND TIMELINE

  • Inspection: Upon receipt of the returned item at our fulfillment facility, our quality control team will inspect the product to verify compliance with this policy.

  • Notification: You will receive an email notification confirming receipt and detailing whether the refund has been approved or rejected.

  • Issuance: Approved refunds will be credited back to your original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution or credit card provider.

6. EXCHANGES

The most efficient method to exchange a product is to return the original item following the procedures above. Once your return is received and approved, you may place a separate purchase for the new item.

7. CONTACT INFORMATION

For any legal inquiries, clarification regarding this policy, or assistance with returns, please contact our support desk:

  • Legal & Support Contact: trylavier@gmail.com